Applicable to USA and Canada, to products purchased after July 1, 2010 (Steamist products purchased prior to 7/1/2010 had a 5-year parts warranty.) This warranty does NOT apply to the EliteSteam product line.
Residential Steam Bath Generators
Steamist, Inc. (“Steamist”) warrants to the original consumer purchaser that the parts of its residential steam bath generator will be free from defects in materials and workmanship for as long as the original consumer purchaser owns the home in which the steam bath was originally installed.
Residential Shower Valve Model TSSH
Steamist warrants to the original consumer purchaser that its residential shower valve model TSSH will be free from defects in materials and workmanship for a period of five (5) years from the date of purchase.
Residential Controls, Spa Options And Accessories (Excluding Sauna Controls And Accessories)
Steamist warrants to the original consumer purchaser that its controls, spa options and accessories will be free from defects in materials and workmanship for a period of two (2) years from the date of purchase.
For two (2) years following the date of purchase by the original consumer purchaser, or for five (5) years for the residential shower valve model TSSH, and with prior approval by Steamist, Steamist will pay for labor and/or freight costs for repair/replacement associated with warranty coverage. Thereafter, Steamist will not pay for labor or freight costs associated with removal/repair/replacement of products covered by this warranty.
Commercial Warranty
Steamist warrants to the commercial purchaser that the parts of its HC, Hospitality models HTSG and HSMP, Day Spa models DTSG and DSMP steam generators, steam equipment, controls, accessories and all commercial Sauna heaters and Sauna controls will be free from defects in materials and workmanship for a period of one (1) year from the date of purchase.
For commercial purchasers, Steamist will, with prior approval by Steamist, pay for labor and/or freight costs associated with warranty coverage for ninety (90) days from the date of purchase.
What We Will Do
Steamist will, at its option, repair or replace, free of charge, any part that proves defective in material and/or workmanship under normal installation, use and service during the applicable warranty period as stated above. Steamist may elect to refund the purchase price. Replacement parts are subject to availability and may differ from those originally supplied.
These are the consumer’s exclusive remedies.
What Is Not Covered
This warranty does not cover damage caused by improper or negligent installation or use. Provided that Steamist is paying the cost of the labor under the terms above, this warranty does not cover repairs attempted by any person other than an authorized Steamist agent and shall be limited to the repair or replacement of defective parts by Steamist or its authorized agent.
This warranty is void if any of the following should occur:
- The use of the product for an unintended application, including a commercial application for all products except those subject to the commercial warranty above.
- The product’s serial number has been altered or removed.
- The product is modified in any manner which Steamist concludes, after its inspection, affects the reliability of the product.
- The product has been improperly repaired by anyone not specifically designated or authorized by Steamist.
- The product is damaged because it is not operated or installed in accordance with supplied instructions.
- The product is installed outdoors.
- The product is installed in a moist and/or humid area with unconditioned air or temperatures that exceed 140 degrees Fahrenheit.
- The product is damaged due to freezing or is installed in an area where temperatures fall below 32 degrees Fahrenheit.
- The product is damaged by acts of God.
How To Make A Warranty Claim
To obtain warranty repair or replacement, contact Steamist at: 800-577-6478 or
techsupport@steamist.com to receive an RGA# (Return Goods Authorization number) which must be on the carton that is returned via UPS Ground or equivalent. Proof of purchase (original sales receipt showing purchase date) identifying the model and serial number must accompany
all warranty claims.
Limitation On Duration Of Implied Warranties
Please note that some states/provinces (including Quebec) do not allow limitations on how long an implied warranty lasts, so the below limitations may not apply to you. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ANY IMPLIED WARRANTY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND OF FITNESS FOR A PARTICULAR
PURPOSE, IS LIMITED TO THE STATUTORY PERIOD OR THE DURATION OF THIS WARRANTY, WHICHEVER IS SHORTER.
Limitation Of Special, Incidental Or Consequential Damages
Please note that some states do not allow the exclusion or limitation of special, incidental or consequential damages, so the below limitations and exclusions may not apply to you. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS WARRANTY DOES NOT COVER, AND STEAMIST SHALL NOT BE LIABLE FOR, ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES WHETHER ARISING OUT OF BREACH OF ANY EXPRESS OR IMPLIED WARRANTY, BREACH OF CONTRACT, TORT, OR OTHERWISE.
Additional Rights
This warranty gives you specific legal rights, and you may also have other rights which vary from state/province to state/province.
This is Steamist’s exclusive written warranty and the warranty is not transferable.
