WARRANTY POLICY
Mito Mobile / Mito Mobile Flex / Mito Mobile Super / Advanced Red Light Therapy Belt / Quad Wavelength Belt / Full Body Mat / MitoPOD™ - 1 Year Warranty
Mito Red Original 2.0, MitoMIND - 2 Year Warranty
MitoPRO, MitoPRO+, and MitoPRO X Series / MitoPERFORM Series / MitoADAPT and MitoADAPT 2.0 Series - 3 Year Warranty
Warranty valid only to original purchaser if item purchased directly from www.mitoredlight.com or authorized re-seller and is non-transferable. The warranty period starts the date the original purchased unit is delivered.
What does this warranty cover?
The warranty covers any defects in material or workmanship under normal use during the warranty period. During the warranty period, Mito Red will replace, at no charge, products that prove defective because of improper material or workmanship, under normal use and maintenance.
What will we do to correct the problems?
Mito Red will replace the products at no charge. For the first 180 days, Mito Red will be responsible for all shipping costs related to your request. After the first 180 days, buyer will be responsible for product shipping charges and related coverage while in transit to Mito Red. Please retain the tracking information for proof of delivery to us.
What does the warranty not cover?
The warranty does not cover any problem that is caused by damage resulting from negligence, improper maintenance, or modification; the warranty does not cover theft or loss of the product.
What do you have to do?
To obtain warranty service, you must first contact us at info@mitoredlight.com to determine the problem and the most appropriate solution for you. You may be asked to provide proof of any defects, and therefore you should maintain photos and videos of any alleged defects.