Limited Warranty
Pacific Steam Equipment, Inc. (PSE) warrants all new PSE equipment against defects in workmanship or materials as follows:
Boilers – 90 days electrical, 12 months non-electrical Tanks – 12 months
Irons – 6 months
from the date of sale to an original end user with the limitations provided hereinafter. The warranty is no longer valid for any product after 2 years from the Date of Manufacture. No other warranty or liability applies unless specified in a written statement signed by an officer of Pacific Steam Equipment, Inc.
Products distributed and not manufactured by PSE are covered under their respective manufacturers’ warranties.
All PSE products submitted for warranty consideration must be accompanied by a copy of the invoice/sales receipt.
Limitations: The warranty of PSE is contingent upon certified installation, operation, and proper maintenance of equipment under normal operating conditions. Complete installation and service records should be kept in the event any warranty claims arise. The warranty does not apply to any product: that has been subject to misuse, damage by corrosion, neglect, accidental damage, unauthorized repair, tampering, or not operating within specifications provided: damaged by fire, flood, earthquake, electrical surges, or such other causes beyond the control of PSE; that have been altered or repaired in any way and: that are normally expendable in the usual course of operation. Expendable items include, but are not limited to, gaskets, sight glass, cords, hoses, fabrics or cover materials. Preventative maintenance activities, if required, are not covered by warranty. Warranties can not be honored for products in which serial numbers, manufacturing dates or other means of identification have been altered or removed. The warranty period on each replacement equipment or part in fulfillment of the warranty on new equipment or parts shall be for the un-expired portion of the original warranty.
PSE is not liable for labor or other costs incurred in the removal, reinstallation, repair, or damages of any type whatsoever including incidental or consequential damages.
Equipment or parts to be returned must be accompanied by factory authorization. An authorization may be obtained only from the sales office of Pacific Steam Equipment, Inc. Defective equipment or parts returned to PSE with freight prepaid will be repaired or replaced at our discretion. Such replacement or repair is the exclusive remedy available from PSE.
Obtain return authorization by contacting Pacific Steam Equipment, Inc.
Phone: (562) 906-9292 Fax: (562) 906-9223 e-mail: sales@pacificsteam.com
Return the defective equipment or parts with description of problem and copy of invoice/sales receipt to:
Pacific Steam Equipment, Inc. Attn: RMA
11748 Slauson Avenue
Santa Fe Springs, CA 90670
