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LIMITED WARRANTY Canadian Spa Company Manufacturing extends the following warranties to the original purchasers of its spas:
Structural Warranty: Canadian Spa Co. warrants structure of the spa shell against water loss due to structural failure for the period of (years) from the date of purchase by the original owner (in Canada year 50, options, structure protects to be defective, Canadian Spa Co. will repair Spa Co. in its discretion, replace the defective spa. Any costs associated with shipping or removal of the spa will be the responsibility of the customer.
Surface Warranty: Canadian Spa Co. warrants the acrylic finish against defects in material and workmanship and specifically against blistering, cracking, or delamination for the period of (years) from the original purchase date to the original purchaser. If, in Canadian Spa Co. opinion, the surface proves to be defective during this period, Canadian Spa Co. will repair or, at its discretion, provide compensation for the defective spa shell to the customer. Any costs associated with shipping or removal of the spa will be the responsibility of the customer.
Equipment/Plumbing Warranty: Canadian Spa Co. warrants the functional equipment and plumbing of the spa remain free from defects in material and workmanship for a period of (years) from the date of purchase by the original purchaser.
Acrylic Portable Spas: Structure: 5 years Equipment/plumbing: 1 year Floor models purchased from an authorized retailer: 1 year parts replacement warranty
Acrylic Non-Portable Spas: Structure: 10 years Equipment/plumbing: 2 years from an authorized retailer: 2 years parts replacement warranty
Gazebo Warranty: Canadian Spa Co. provides a one (1) year parts only warranty for authorized purchases of gazebos through Canadian Spa Co. or their authorized dealer.
TERMS, CONDITIONS AND LIMITATIONS Any defect or damage caused by installation, alteration or repair by anyone who is not an employee of Canadian Spa Co. or authorized service technician is not covered by the Warranty. This Warranty becomes void if the spa has been subjected to misuse, abuse, alteration or attempted alteration, repairs or attempted repairs by anyone other than an authorised Canadian Spa Co. service technician. Improper installation, improper water chemistry, improper maintenance, acts of God, or damage caused beyond the control of Canadian Spa Co. is not covered. Misuse and abuse shall include any operation of the spa other than as directed in the Canadian Spa Co. Manual.
Examples of misuse and abuse include, without limitation:
- Damage of the spa surface caused by leaving the spa uncovered while the spa is empty of water or due to covering the spa with plastic film of any kind.
- Damage to the spa surface caused by contact with unapproved cleaners or solvents.
- Damage caused by the operation of the spas at water temperatures outside of the range of 2 – 40 degrees Celsius.
- Damage caused by unapproved sanitizers such as calcium hypochlorite, tri-chlor type chlorine or any sanitizing chemical that may remain undissolved on the spa surface.
- Damage caused by failure to provide an even base support for the spa.
- Damage caused by freezing when new spa is not installed within a timely manner during below freezing temperatures.
- Canadian Spa Co. spas require genuine approved Canadian Spa Co. filters, and use of non genuine approved Canadian Spa Co. filters will void the warranty.
- Damage to spa cover or hot tub as a result of adding chemicals to the water without removing the spa cover.
- Customer is responsible for returning faulty warranty parts, otherwise customer will be charged for the unreturned equipment.
Warranty Performance: In the event of a defect covered under the terms of this Limited Warranty, notify your authorised Canadian Spa Co dealer and create a ticket at support.canadianspacompany.com. A Canadian Spa Co. authorised service technician will repair the spa subject to the terms and conditions of this Limited Warranty. Canadian Spa Company will use genuine Parts that have been factory Certified to repair the spa but. Use all reasonable means to protect the spa from further damage. Reasonable travel charges may be assessed by Canadian Spa Co. or its authorized service technician if the spa is located outside the nearest authorized service technician's service area. This warranty covers parts ONLY and does not include travel or on-site service charges unless a Service Contract has been purchased from Canadian Spa Co. Proper access must be provided to all sides of the spa at the cost of the customer in the extent of a warranty claim. Failure to provide access will nullify the warranty.
Disclaimers: Canadian Spa Company or any of its authorized service technicians shall not be held liable for injury, inconvenience, loss of use, chemical or water damage, transportation costs, contingent liabilities of any other incidental or consequential costs, expenses or damage as a result of any deficiency or alleged deficiency of the spa. In no event shall Canadian Spa Co. be liable for any reason or cause, in excess of the amount paid for the product. No other warranties, expressed or implied, are valid. No agent, dealer, distributor, Service Company, or other party is authorized to change, modify, or extend the terms of this Limited Warranty in any manner whatsoever. Warranty is only valid with a proof of purchase and manufacturers plate/serial number. Cosmetic damage or normal wear and tear is not covered by the warranty.
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