CYANNA VALLEY SPAS
LIMITED WARRANTY
Cyanna Valley Spas (“Cyanna Valley”) warrants to the original consumer purchaser (“you”) the following about your new Cyanna Valley Spa (“spa”) when purchased from a Cyanna Valley Spas authorized dealer or service provider (“dealer”). This Limited Warranty (this “Warranty”) does not extend to any subsequent owner or other transferee of the spa and shall terminate upon any transfer of the spa. This limited warranty is effective for Cyanna Valley models purchased after August 1, 2024.
5-Year Spa Shell Warranty Cyanna Valley warrants against the loss of water through the shell caused by defects in materials and workmanship for a period of five (5) years, provided that the spa is installed and maintained in accordance with Cyanna Valley’s instructions and is not subjected to any of the limitations as detailed below. Variances in the shell surface are a natural result of the compound mixture and do not compromise the structural stability of the shell – minor blemishes or scratches are not covered by this warranty. Cosmetic color and surface texture changes due to normal use are not covered under this warranty. This warranty does not cover any damage to the spa that result from improper installation, abuse, misuse, natural disaster, abnormal mechanical or environmental conditions, repair, or modification. Cyanna Valley is not liable for, and does not cover under warranty, any costs associated with removing or installing the spa. Cyanna Valley reserves the right to inspect the shell malfunction or defect on location to determine if the spa will be repaired or replaced. Cyanna Valley reserves the right to provide a substitute spa model if your model is not available.
30-Day Limited Cabinet Parts Warranty Cyanna Valley warrants the cabinet side panels and corners to arrive at the original purchaser’s location free from defects in material or workmanship for a period of 30-days. Fading and weathering of the cabinet occur naturally over time and are not considered defects. The warranty described in this paragraph does not cover damage to the cabinet due to improperly installed cover lifters (including lack of proper support for lifter components).
1-YEAR Limited Component Warranty Cyanna Valley warrants all factory-installed electrical equipment and plumbing components to be free from defects in materials and workmanship for a period of one year. “Electrical equipment and plumbing components” mean the pump(s), heater, control system, jet fittings, filter assembly, internal plumbing, internal glue joints, and hoses.
Some parts not described in the paragraph before this, but that are easily removed from the spa and do not require specialized tools or knowledge or create personal safety issues, are warranted to be free from defects in materials and workmanship for a period of 30 days. Since these parts can be replaced by you, the warranty for these parts does not include a dealer service call. The parts included in this 30-day warranty are jet inserts, air controls or diverter handles, pillows, filter elements, spa light bulb, and drain valve caps.
1-Year Ozone System Warranty Cyanna Valley warrants the factory-installed ozone system to be free from defects for one year.
1-Year LED Light Assembly Warranty Cyanna Valley warrants the factory-installed interior LED light assembly to be free from defects and workmanship for one year.
30-Day Limited Spa Cover Warranty The spa cover included with your Cyanna Valley spa is not manufactured by Cyanna Valley. All warranty claims must be submitted directly to the specific cover manufacturer. Your authorized Cyanna Valley dealer can provide warranty details and claim information upon request. The warranty described in this paragraph does not cover any of the following:
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Damage to the spa cover due to improper water chemistry, improper PH levels, excessive use of sanitizers or any other chemical that may dissolve or remain undissolved on the spa shell, or the use of caustic cleaning solutions.
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Foam core breakage or deterioration or torn vinyl from excessive weight (including from rain, water, snow, excessive heat, animals, or humans).
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Foam core moisture absorption due to foam breakage or damage to plastic barrier.
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Chaffing, scuffing, or worn holes from dragging or storing the cover against sharp objects.
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Fading of vinyl and thread (fading is not considered a defect, but a naturally occurring circumstance due to normal chemical maintenance, exposure to the sun, and aging of the cover).
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Torn handles (handles are for opening and closing the cover only; they are not designed to carry the cover).
LIMITATIONS APPLICABLE TO ALL WARRANTIES
Remedies With respect to each of the individual warranties described above, Cyanna Valley will, in its sole discretion, either repair or replace the spa or portion thereof subject to warranty free of charge. If Cyanna Valley decides to replace your entire spa, Cyanna Valley reserves the right to provide a substitute model if your model is not available.
Extent of Warranty This Warranty extends only to the Cyanna Valley spa you purchased and installed within the country of purchase. Unless stated otherwise, this Warranty begins on the date of delivery of the spa to you, but in no event later than one year from the date of purchase. This Warranty terminates if the spa is installed or relocated outside the country of purchase prior to the expiration of the applicable warranty period. No warranty period will be extended if Cyanna Valley replaces your spa or portion thereof.
Warranty Performance To make a claim under this Warranty, contact Cyanna Valley Spas by email at customersrvc@cyannavalleyspas.com, by phone at 616-248-7800, or by mail at 2725 Prairie SW, Wyoming MI 49519, Attn: Customer Service Department. You must provide Cyanna Valley Spas written notice of any warranty claim, along with a copy of your original purchase receipt indicating the date of purchase and the date of delivery, within 30 days of the time you discover the claim. Cyanna Valley Spas reserves the right to inspect the malfunction or defect on location.
LIMITATIONS APPLICABLE TO ALL WARRANTIES, cont’d
**Except as described herein, you will not be charged for parts or labor for defects covered by this Warranty. The servicing
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CYANNA VALLEY SPAS
LIMITED WARRANTY
Cyanna Valley Spas (“Cyanna Valley”) warrants to the original consumer purchaser (“you”) the following about your new Cyanna Valley Spa (“spa”) when purchased from a Cyanna Valley Spas authorized dealer or service provider (“dealer”). This Limited Warranty (this “Warranty”) does not extend to any subsequent owner or other transferee of the spa and shall terminate upon any transfer of the spa. This limited warranty is effective for Cyanna Valley models purchased after August 1, 2024.
5-Year Spa Shell Warranty
Cyanna Valley warrants against the loss of water through the shell caused by defects in materials and workmanship for a period of five (5) years, provided that the spa is installed and maintained in accordance with Cyanna Valley’s instructions and is not subjected to any of the limitations as detailed below. Variances in the shell surface are a natural result of the compound mixture and do not compromise the structural stability of the shell – minor blemishes or scratches are not covered by this warranty. Cosmetic color and surface texture changes due to normal use are not covered under this warranty. This warranty does not cover any damage to the spa that results from improper installation, abuse, misuse, natural disaster, abnormal mechanical or environmental conditions, repair, or modification. Cyanna Valley is not liable for, and does not cover under warranty, any costs associated with removing or installing the spa. Cyanna Valley reserves the right to inspect the shell malfunction or defect on location to determine if the spa will be repaired or replaced. Cyanna Valley reserves the right to provide a substitute spa model if your model is not available.
30-Day Limited Cabinet Parts Warranty
Cyanna Valley warrants the cabinet side panels and corners to arrive at the original purchaser’s location free from defects in material or workmanship for a period of 30-days. Fading and weathering of the cabinet occur naturally over time and are not considered defects. The warranty described in this paragraph does not cover damage to the cabinet due to improperly installed cover lifters (including lack of proper support for lifter components).
1-YEAR Limited Component Warranty
Cyanna Valley warrants all factory-installed electrical equipment and plumbing components to be free from defects in materials and workmanship for a period of one year. “Electrical equipment and plumbing components” mean the pump(s), heater, control system, jet fittings, filter assembly, internal plumbing, internal glue joints, and hoses.
Some parts not described in the paragraph before this, but that are easily removed from the spa and do not require specialized tools or knowledge or create personal safety issues, are warranted to be free from defects in materials and workmanship for a period of 30 days. Since these parts can be replaced by you, the warranty for these parts does not include a dealer service call. The parts included in this 30-day warranty are jet inserts, air controls or diverter handles, pillows, filter elements, spa light bulb, and drain valve caps.
1-Year Ozone System Warranty
Cyanna Valley warrants the factory-installed ozone system to be free from defects for one year.
1-Year LED Light Assembly Warranty
Cyanna Valley warrants the factory-installed interior LED light assembly to be free from defects and workmanship for one year.
30-Day Limited Spa Cover Warranty
The spa cover included with your Cyanna Valley spa is not manufactured by Cyanna Valley. All warranty claims must be submitted directly to the specific cover manufacturer. Your authorized Cyanna Valley dealer can provide warranty details and claim information upon request. The warranty described in this paragraph does not cover any of the following:
-
Damage to the spa cover due to improper water chemistry, improper PH levels, excessive use of sanitizers or any other chemical that may dissolve or remain undissolved on the spa shell, or the use of caustic cleaning solutions.
-
Foam core breakage or deterioration or torn vinyl from excessive weight (including from rain, water, snow, excessive heat, animals, or humans).
-
Foam core moisture absorption due to foam breakage or damage to plastic barrier.
-
Chafing, scuffing, or worn holes from dragging or storing the cover against sharp objects.
-
Fading of vinyl and thread (fading is not considered a defect, but a naturally occurring circumstance due to normal chemical maintenance, exposure to the sun, and aging of the cover).
-
Torn handles (handles are for opening and closing the cover only; they are not designed to carry the cover).
LIMITATIONS APPLICABLE TO ALL WARRANTIES
Remedies
With respect to each of the individual warranties described above, Cyanna Valley will, in its sole discretion, either repair or replace the spa or portion thereof subject to warranty free of charge. If Cyanna Valley decides to replace your entire spa, Cyanna Valley reserves the right to provide a substitute model if your model is not available.
Extent of Warranty
This Warranty extends only to the Cyanna Valley spa you purchased and installed within the country of purchase. Unless stated otherwise, this Warranty begins on the date of delivery of the spa to you, but in no event later than one year from the date of purchase. This Warranty terminates if the spa is installed or relocated outside the country of purchase prior to the expiration of the applicable warranty period. No warranty period will be extended if Cyanna Valley replaces your spa or portion thereof.
Warranty Performance
To make a claim under this Warranty, contact Cyanna Valley Spas by email at customersrvc@cyannavalleyspas.com, by phone at 616-248-7800, or by mail at 2725 Prairie SW, Wyoming MI 49519, Attn: Customer Service Department. You must provide Cyanna Valley Spas written notice of any warranty claim, along with a copy of your original purchase receipt indicating the date of purchase and the date of delivery, within 30 days of the time you discover the claim. Cyanna Valley Spas reserves the right to inspect the malfunction or defect on location.
LIMITATIONS APPLICABLE TO ALL WARRANTIES, cont’d
Except as described herein, you will not be charged for parts or labor for defects covered by this Warranty. The servicing dealer may charge you a trip charge that is not covered by this Warranty. Please contact your servicing dealer for information regarding any such charges. Pre-authorization is required for in-field service and related travel costs where there is no Cyanna Valley dealer available.
RETURN POLICY
Cyanna Valley Spas – by Viking Spas Inc. 2725 Prairie Street S.W. Wyoming, Michigan, 49519
Oversized Item Return Policy
Policy Summary:
Cyanna Valley Spas Oversized Item Return Policy (“Return Policy”) sets the criteria for the Authorized Online Reseller and Purchasing Consumer for the return of a hot tub and/or hot tub cover under certain conditions. Cyanna Valley Spas and its parent company Viking Spas Inc. will make any and all final determinations with regard to the authorized return and the approval of any refund based on this policy and other factors.
What is Cyanna Valley Spas Oversized Item Return Policy?
You may initiate a return for most new and unopened oversized items within 10 days of delivery. A refund may be issued if the item is in new and unused condition, in its original unopened packaging, and is free of any damage from any outbound freight or return freight to Cyanna Valley Spas. Cyanna Valley Spas is not responsible for any freight damage claims and cannot be held liable for any such damage or any warranty claims that may be the result of damage caused by the freight company.
The Authorized Online Reseller or Purchasing Consumer is responsible for the full cost of return shipping fees, for any reason, including but not limited to the following:
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Refused delivery without inspection
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A missed delivery appointment
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The return of a non-defective or undamaged product
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The return of a defective or damaged product
All returned oversized items will be fully inspected upon their arrival back at the Cyanna Valley Spas warehouse. A 25% restocking fee will be deducted from any refund, regardless of the condition of the product upon arrival at Cyanna Valley Spas. Other deductions may be assessed and applied following the final inspection.
What happens if my order is damaged or defective upon delivery and inspection?
If the return is a result of inbound freight damage, all details of the damage or defect need to be clearly noted on all copies of the Bill of Lading and delivery receipt upon your inspection during your delivery in order for us to assist you with a return or replacement. In addition, Cyanna Valley Spas must be notified within 24 hours via email at customersrvc@cyannavalleyspas.com.
DO NOT SIGN the Bill of Lading until you have completed your inspection of the item. Also, please do not wait to inspect the item (i.e., you are storing your item, or you are waiting on completion of a home improvement project.)
By signing for your delivery without noting any problems with your shipment on the delivery paperwork, you affirm your item was delivered to you with no damage or defect.
For delivery services requiring a signature:
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All damage and defects must be noted on all copies of the delivery receipt and/or a Bill of Lading and reported to Customer Service at customersrvc@cyannavalleyspas.com within 24 hours.
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If the item is severely damaged, note on the Bill of Lading as Refused Due to Damage.
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Please make sure you thoroughly inspect your item while the carrier is still at your home. Any damages/defects MUST BE NOTED prior to signing for the delivery.
For delivery services that do not require a signature, please inspect the item right away for any damage. If damage is found, please contact customersrvc@cyannavalleyspas.com within 24 hours of delivery.
What happens if damage or defects are found after delivery and inspection?
If your shipment did not appear to have any issues at delivery, but you notice damage or a defect after the carrier leaves, immediately contact Cyanna Valley Spas Customer Service to report the situation, and make note of the following details:
Please also do the following:
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Take several pictures showing the affected area(s).
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DO NOT discard any of the shipping box or packing materials.
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DO NOT discard the product itself because it may be necessary for the carrier to inspect the item and report on the damage.
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DO NOT ship the item back to Cyanna Valley Spas without first being instructed to do so. Failure to comply may result in denial of a damaged item claim per the shipping carrier's claims guidelines.
If a return is authorized and a refund is granted, how does that work?
All refunds will be processed by the Authorized Online Reseller that sold the item to the Purchasing Consumer. Cyanna Valley Spas does not issue refunds to the consumer but will work with the consumer on items such as freight, damage, warranty service, and other items. Cyanna Valley Spas and its parent company Viking Spas Inc. will make any and all final determinations with regard to the authorized return and the approval of any refund based on this policy and other factors.
